Terms of Service - Loliparadise

Terms of Service

I. General Information
1. The online store Loliparadise.com is operated by the company FOUMA KAMIL LAREK based in Poland, Wielewska 2/10 89-600 Chojnice, NIP: 5552124211, REGON: 384972725.
2. The store sells anime-inspired clothing through the website available at: https://loliparadise.com.
3. Contact with the store is possible via e-mail: contact@loliparadise.com and through DM messages on Instagram: @loliparadise_society.

II. Definitions
1. Terms and Conditions – these terms and conditions of the online store loliparadise.com.
2. Store – the online store available at https://loliparadise.com.
3. Seller – the owner of the store, the company FOUMA KAMIL LAREK based in Poland, Wielewska 2/10 89-600 Chojnice, NIP: 5552124211, REGON: 384972725.
4. Customer – a natural person, legal person, or organizational unit without legal personality, which the law grants legal capacity, who places an Order within the Store.
5. Product – clothing available in the Store.
6. Order – the Customer's declaration of intent submitted via the Store, aiming directly at concluding a sales agreement for the Product with the Seller.

III. Purchase Conditions
1. All product prices listed on the website are gross prices (include 23% VAT).
2. The Customer can place orders during the presale period (drop), usually scheduled for 4 days a month via the website https://loliparadise.com.
3. Sales information is available on the information bar on the website and on Instagram: @loliparadise_society.

IV. Prices and Payments
1. Product prices are given in Polish zlotys (PLN) and are gross prices. There is also an option to view currency conversion to US dollars (USD), euros (EUR), or British pounds (GBP). The conversion is performed using the exchange-api and rounded to a rounded amount ending in .99. Payments are made in Polish zlotys (PLN), which can be converted using Stripe or PayPal payment methods. The prices of the Products listed in the store do not include delivery costs. The total Order cost, including delivery costs, will be provided to the Customer before the final submission of the Order by clicking the "Pay" button.
2. Available payment methods:
- Przelewy24 (blik, quick transfers, Mastercard and Visa credit cards)
- PayPal
- Stripe (Mastercard and Visa credit cards)
3. Payments are made electronically and securely.
4. The Seller reserves the right to change prices and delivery costs, especially in the event of changes in price lists of services provided by the entity carrying out deliveries. This point does not apply to Orders that are in progress.
5. Detailed information on payment methods is available on the delivery and payment subpage: https://www.loliparadise.com/pages/dostawa

V. Shipping
1. Shipping options:
- InPost Parcel Locker: 11.99 PLN
- InPost Courier: 14.99 PLN
- International shipping - availability and price depending on the region; the exact amount will appear when choosing the address during the purchase process.
2. The store does not ship cash on delivery.
3. Delivery time is provided in the product description on the website (usually 2-3 weeks).
4. Detailed information about delivery can be found on the delivery and payment subpage: https://www.loliparadise.com/en/pages/delivery

VI. Returns and Complaints
1. The Customer has the right to return the goods within 14 days from the date of receipt of the package.
2. To make a return, the purchased goods must be sent back along with the completed return form to the parcel locker WAW178M (shipping details: phone number: 539298085, email: contact@loliparadise.com, parcel locker: WAW178M). The goods must be in an undamaged condition, with tags not removed and without stains.
3. Refunds will be made within 14 days from the date of receipt of the package by the store.
4. The store will refund the equivalent of the returned goods' price without shipping costs.
5. For questions about returns and complaints, please contact us at e-mail: contact@loliparadise.com and on Instagram @loliparadise_society.

VII. Personal Data Protection (GDPR)
1. The data controller is FOUMA KAMIL LAREK NIP: 5552124211, REGON: 384972725.
2. Personal data is processed by Shopify Inc., based in Canada, which acts as the processor under the agreement with the data controller.
3. Detailed information on the processing of personal data, including purposes, legal bases, rights of data subjects, and rules for transferring data to third countries, is available in our Privacy Policy at https://www.loliparadise.com/en/pages/privacy-policy

VIII. Cookies
1. The store uses cookies to ensure the proper functioning of the website, analyze traffic, and for marketing purposes in accordance with the cookie policy of the Shopify platform and tools from Google and Meta.
2. The Customer can manage cookies through their web browser settings.

IX. Order Placement Procedure
1. The Customer selects the product, appropriate variant, adds it to the cart, and then proceeds to place the order.
2. When placing an order, the Customer is required to provide correct personal and address details.
3. After placing the order, the Customer receives order confirmation at the provided e-mail address.

X. Contract Withdrawal Procedure
1. The Customer has the right to withdraw from the contract without providing a reason within 14 days from receiving the goods.
2. To withdraw from the contract, the Customer must inform the store of their decision by sending a message on Instagram @loliparadise_society or to the email contact@loliparadise.com
3. Detailed information is in section VI. Returns and Complaints and on the subpage https://www.loliparadise.com/en/pages/returns

XI. Final Provisions
1. The Terms and Conditions come into force on June 20, 2024.
2. In matters not covered by these Terms and Conditions, the provisions of the Civil Code and the Consumer Rights Act shall apply.
3. The Seller reserves the right to change the Terms and Conditions at any time. The Seller will inform Customers about any changes to the Terms and Conditions on the Store's website in advance.
4. All disputes arising from the implementation of sales contracts between the Store and Customers will be resolved first by negotiation with the intention of amicable settlement. If this is not possible, disputes will be resolved by a competent court in accordance with the provisions of the Code of Civil Procedure.
5. Customers can access these Terms and Conditions at any time via the link posted on the main page of the online store https://www.loliparadise.com/en/pages/terms-of-service.